Need help with Pofide?
Contact us directly — we reply within 1 business day. Find quick answers below.
Contact: info@pofide.com · pofide.com/support
Contact Support
Email us at info@pofide.com for any question — technical, billing, privacy, or data requests. Include your account email.
Email Support — info@pofide.comResponse time: 1 business day · 30 days max for KVKK/GDPR requests
Frequently Asked Questions
How do I reset my password?
Go to login → Forgot password, enter your email. You will receive a reset link. For Google/Apple sign-in, manage your password with that provider.
How do I cancel my subscription?
Web: Dashboard → Account → Manage subscription. Mobile: App Store (iOS) Settings → Subscriptions, or Play Store → Payments & subscriptions. Email us if you need help.
Are my documents uploaded to servers?
No. All PDF operations (merge, split, compress, sign) run locally on your device. Files never leave your device.
How do I delete my account and data?
In-app: Settings → Account → Delete Account (or Dashboard → Account on web). Without the app: email info@pofide.com from your account email or visit pofide.com/delete-account. Deletion is immediate. A pseudonymous email hash may be kept for fraud prevention only.
Legal & Privacy
See our Privacy Policy, Terms, Cookie Policy, and KVKK Notice. For data requests (access, correction, deletion, portability) email info@pofide.com — we reply within 30 days. You may also complain to your supervisory authority.